At IMPERIAL KIDZ, we aim to deliver your little one's favorite clothing and accessories safely and conveniently. We currently deliver orders within Pakistan through Leopards Courier.

1. Delivery Coverage

We currently accept orders for delivery within Pakistan, subject to courier service availability at the delivery address.

Please ensure that your shipping address, city, phone number, and other order details are accurate when placing an order.

2. Order Processing and Dispatch

Orders are generally processed and prepared for dispatch within 2–3 working days after the order is placed and any required payment or order verification is completed.

Processing times may be longer during sales, promotional campaigns, public holidays, or periods of unusually high order volume.

Working days do not include Sundays and public holidays where applicable.

3. Estimated Delivery Time

Once dispatched, orders are generally expected to arrive within 3–5 working days.

Actual delivery times may vary depending on:

• Your delivery location.

• Courier availability and operational conditions.

• Weather, public holidays, or unexpected disruptions.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

Delivery estimates are provided for guidance and are not guaranteed.

4. Shipping Charges

Shipping charges have not yet been finalized. Any applicable delivery fee will be communicated or displayed at checkout before you complete your order.

Please review the final order total before confirming your purchase.

5. Order Confirmation

For Cash on Delivery orders, we may contact you to verify your phone number, delivery address, or order details before dispatch.

For online payments, processing may begin once the payment has been successfully verified.

Delays may occur if we cannot confirm your order or if required information is missing.

6. Tracking Your Order

Where tracking information is available, it may be shared with you through the contact details provided with your order.

You may use the available tracking information to follow your shipment through the relevant Leopards Courier tracking service.

If you need assistance with your order status, please contact our support team and provide your order number.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details and a reachable contact number.

If a shipment cannot be delivered because the address is incorrect, the customer is unavailable, or the courier cannot complete delivery, additional delivery attempts or charges may apply according to the courier's procedures.

If your order faces a delivery issue, please contact us so we can help coordinate with the courier where possible.

8. Delayed or Missing Shipments

Although we work to dispatch orders within the stated timeframe, delays may occasionally occur due to courier operations, weather, public holidays, or other unexpected events.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will help check the available shipment information and coordinate with the courier where possible.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Include your order number and clear photographs or a video of the item and packaging, where possible. Our team will review the matter and advise you on the appropriate next steps under our Refund & Exchange Policy and applicable law.

10. Contact Us

For shipping questions, order tracking assistance, or delivery concerns, contact:

IMPERIAL KIDZ
Email: support@imperialkidz.com
WhatsApp: +92 370 1331335
Location: Karachi, Pakistan

Thank you for shopping with IMPERIAL KIDZ. We appreciate your trust and look forward to serving you.