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Effective Date: October 16, 2026

IMPERIAL KIDZ respects your privacy and is committed to protecting the personal information you share when visiting our website or placing an order. This Privacy Policy explains how we collect, use, disclose, and protect your information when you shop with us.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

  • Personal Information: Your name, phone number, email address, billing address, shipping address, and other details required to process your order.

  • Order Information: Products purchased, order history, order value, delivery details, and transaction status.

  • Payment Information: Payment method and transaction confirmation details. Online payments may be processed by third-party payment providers. We do not intend to collect or store your full payment card details directly.

  • Technical Information: Your IP address, browser type, device information, website interactions, and information collected through cookies or similar technologies, where applicable.

  • Customer Support Information: Messages, inquiries, feedback, and other information you provide when contacting us.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver orders.

  • Arrange Cash on Delivery and online payment transactions.

  • Communicate order confirmations, delivery updates, and customer support responses.

  • Manage returns, exchanges, complaints, and order cancellations.

  • Improve our website, products, services, and shopping experience.

  • Detect, investigate, and help prevent fraud, misuse, or unauthorized transactions.

  • Meet applicable legal, accounting, and regulatory requirements.

  • Send promotional communications where permitted and, when required, with your consent.

3. Shopify and Third-Party Services

Our online store is hosted on Shopify. Your information may be processed by Shopify and other service providers involved in operating our store, processing payments, providing website functionality, and delivering orders.

We may share relevant information with:

  • Shopify: To operate and maintain our online store.

  • Payment Providers: To process and verify online payments.

  • Leopards Courier: To arrange shipment and delivery of your orders.

  • Technical and Marketing Providers: Where applicable, to support website analytics, advertising, customer communication, and store functionality.

  • Authorities: Where disclosure is required by applicable law or a lawful request.

We share information only as reasonably necessary for the relevant purpose, subject to applicable requirements and the terms of the services involved.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, improve performance, and support advertising where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain appropriate business records, resolve disputes, and meet applicable legal obligations. Retention periods depend on the type of information and the purpose for which it was collected.

6. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information by contacting us. We may need to retain some information for legitimate business purposes or legal obligations.

You may also opt out of promotional emails by using the unsubscribe option where available or contacting our support team.

8. Children's Privacy

IMPERIAL KIDZ sells clothing and accessories for children. Our website is intended for use by adults making purchases on behalf of children. We do not knowingly seek to collect personal information directly from children without appropriate authorization.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Brand: IMPERIAL KIDZ
Email: support@imperialkidz.com
WhatsApp: +92 370 1331335
Location: Karachi, Pakistan